Tidio

All-in-one customer communication platform combining live chat, AI chatbots, and email marketing for real estate websites.

CommunicationFreemium300K+ businesses use Tidio

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Overview

Tidio is a comprehensive customer communication platform that combines live chat, AI-powered chatbots, and email marketing into one easy-to-use solution perfect for real estate websites. The platform enables real estate agents to capture and engage website visitors instantly through live chat, while AI chatbots (powered by Lyro AI) handle common questions 24/7—answering inquiries about properties, scheduling showings, and qualifying leads automatically. Tidio's unified inbox consolidates messages from your website chat, email, and Messenger into one place for efficient management. With features like visitor tracking to see who's browsing your listings in real-time, automated responses for after-hours inquiries, and seamless mobile app access, Tidio ensures you never miss a potential lead. The platform integrates with popular real estate CRMs and provides analytics to track chat performance and lead quality.

Real-World Example

Brian, a real estate agent in Austin with a personal website featuring his listings, installed Tidio's free plan to capture more leads. His AI chatbot engages visitors immediately when he's unavailable, answering questions about properties, neighborhood details, and his availability. When serious prospects chat, Tidio notifies Brian instantly on his phone, and he responds within minutes. The chatbot automatically collects contact information before scheduling showing requests. Since adding Tidio, Brian's website lead capture increased 3x, with 40% of inquiries happening after business hours when his chatbot handles initial engagement. He upgraded to the Communicator plan ($29/month) to handle higher conversation volume.

Pros & Cons

Pros

All-in-one: live chat + AI chatbot + email in one platform
Generous free plan includes unlimited live chat
AI chatbot (Lyro) handles common questions 24/7
Easy setup—install on any website in minutes
Mobile app lets you respond from anywhere

Cons

Free plan limited to 50 chatbot conversations per month
AI capabilities less sophisticated than specialized tools
Some advanced features require higher-tier plans
Best for simple lead capture vs complex qualification

Best For

Real estate agents with professional websites who want to capture and engage visitors through live chat and AI assistance. Ideal for solo agents and small teams looking for affordable lead capture tools.